Shipping Policy

Shipping Policy

Free Delivery on Most Orders in the Mid-Atlantic Area

Orders are typically delivered within 2-7 business days. Items shipped to Alaska and Hawaii have longer delivery lead times.

We currently offer three shipping options within the United States:

Products qualifying for Free Delivery will be identified with “Free Delivery.”

The cost for Delivery is based upon the number of pallets. An additional surcharge may apply to some deliveries due to their size, special trucking needs, special times and or weight. The surcharge, if applicable, will be noted on the shipping subtotal of your order.

Delivery/Shipment Time & Pricing

Contiguous U.S. Delivered in 2-10 days after processing

All orders are FOB Kenilworth, NJ

Orders from Pittsburgh West to Chicago will be charged $25 per pallet

Orders to North Carolina, Tennessee & South Carolina will be charged $100 per pallet

Orders to Georgia will be charged $150 per pallet

Orders to Florida and Alabama will be charged $200 per pallet

Alaska, Hawaii, & Puerto Rico Delivered in up to 21 days

Pricing determined with each order

Do we ship internationally?

Currently, we can ship Canada.

How do we ship?

Truck Delivery – Most orders will go out with our own trucks unless it’s an area we do not currently service. If it is outside our current service areas, your item will be delivered via one of our trusted freight carriers. Due to carrier restrictions, items requiring truck delivery cannot be shipped to Alaska, Hawaii or US Territories.

Parcel – Your shipment will arrive via USPS, FedEx or UPS. We DO require a signature by an authorized representative.

Truck Delivery Requirements

Please review the conditions below to ensure a successful delivery.

For all deliveries:

Street access must be at least 10 feet wide

There can be no vehicle weight restrictions on the roads leading to your business

Overhead street clearance must be at least 14 feet high

All stairways, doorways, hallways & turns are least 36 in. wide

There are no more than 5 stairs.

Space must be made available for products prior to delivery.

Additional charges and fees may apply for circumstances outside of the parameters listed, including but not limited to narrow driveways; narrow, tight or irregular spaces and corners.

Additional information

Turkana Food reserves the right to hold any order prior to invoice payment or for balance(s) currently due. If your order is affected, you will be notified by telephone or email.